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20 February, 2020

Crewe Royal Arcade update

20 February, 2020


Swansway voted best by over 100k company car drivers


A survey of over 100,000 company car drivers has voted Crewe-based Swansway Motor Group as the best fleet dealer group for new vehicle sales as part of the ExpertEye awards 2019.

It’s the second time Swansway has topped the category. In fact they’re seasoned award-winners, having picked up an AM Award for ‘Best Fleet Dealer’ as well as the Fleet News Award for ‘Fleet Dealer of the Year’.

Swansway Group fleet director, Sarah Eccles commented: “We’re thrilled with the ExpertEye award because it’s based on real feedback from company car drivers.

“We try so hard to give our end user drivers a really great experience when we deliver their new cars, so it’s wonderful to know that we are doing the job right.”

The award was based on data drawn from Touchpoint, ExpertEye’s driver satisfaction survey.

The survey asks for driver feedback after key events such as vehicle delivery and servicing.

The ExpertEye awards cover 9 different fleet and automotive award categories in total.

Swansway won its accolade based on feedback drawn from over 100,000 drivers of leased vehicles during 2018, making this a real reflection of driver attitude.

ExpertEye’s chairman and founder, Rick Yarrow commented: “Congratulations to Swansway Motor Group for winning this award, which is a huge achievement.

“Company car drivers are the ultimate, and often harshest, judges and this award is based on their feedback though our Touchpoint survey immediately after delivery of their new vehicle, making it a very tough category to win.

“Obtaining feedback when the service experience is fresh in drivers’ minds means it’s a very accurate reflection of the standards delivered by the dealer group, and is why Swansway are deserved winners of the best fleet dealer group for new vehicle sales for 2019.”